FAQ
Find answers to common questions about Proof of Life, security, and privacy.
Need more help? Email us at support@polinc.com
General Questions
1. What is Proof of Life Inc., and what does it do?
2. Is Proof of Life Inc. available globally?
Yes! Our platform supports users worldwide, with multi-language support coming soon.
3. Can I use Proof of Life Inc. for estate planning?
No! In future, our platform bridges digital asset management with estate planning.
4. Do I need technical expertise to use the platform?
Not at all! Our interface is intuitive & user-friendly for all experience levels.
5. How do I access my account from multiple devices?
You can log in securely from any device, with adaptive authentication in place.
6. Does Proof of Life Inc. offer customer support?
Yes! We provide 24/7 customer assistance via email and chat support.
7. What pricing plans does Proof of Life Inc. offer?
We offer flexible pricing based on storage needs, integrations, and security preferences.
8. Can I share access with family members?
Yes! You can assign trusted individuals with controlled permissions.
9. Is Proof of Life Inc. part of Microsoft’s Startup Program?
Yes! We are a Microsoft for Startups Founders Hub member, securing $150,000 in Azure hosting credits.
10. How do I get started with Proof of Life Inc.?
Simply sign up, set up security features, and begin organizing your digital assets.
Security
1. How is my sensitive data protected on Proof of Life Inc.?
All sensitive information is encrypted at rest and in transit using AES-256 encryption—the industry standard used by banks and governments.
Nobody—including the CEO, CTO, or employees—can see your sensitive data in plain text.
Example
2. How secure is my financial and personal data on Proof of Life Inc.?
We use end-to-end encryption, multi-factor authentication, and Azure-backed security to protect your information. Every request passes through Azure FrontDoor and API Gateways, ensuring:
- DDoS protection—blocking malicious network traffic.
- Traffic routing through secure access points.
- Multi-layer authentication—requiring verification before data access.
3. Can backend servers be accessed from external networks?
No! Our backend is only accessible via private endpoints within Microsoft Azure’s secure virtual networks. External access is completely blocked.
4. Does Proof of Life Inc. follow security compliance standards?
Yes! We comply with GDPR, SOC 2, HIPAA, and implement a Zero Trust security model to safeguard all user data.
5. Can hackers access my stored passwords or financial details?
No. We encrypt all data at rest and in transit. Data segmentation prevents mass data exposure—each category is stored in separate databases. Even if an attacker breaches one database, they cannot access the others.
6. What happens if there is a security breach?
Proof of Life Inc. leverages Microsoft Defender for Cloud. AI-driven security monitoring detects anomalies and prevents malware, ransomware, phishing, and hacking attempts before they become threats.
7. Is my data backed up?
Yes. We use distributed storage with regular backups to ensure data integrity.
9. What is Zero Trust security?
Zero Trust assumes every request could be a security threat and enforces strict authentication & least privilege access.
11. How do I set up multi-factor authentication (MFA)?
MFA is enabled by default, ensuring an extra layer of security.
13. How does Proof of Life Inc. prevent phishing attacks?
Microsoft Security AI automatically detects unusual activity. AI-driven fraud detection and behavioral analytics identify & block phishing attempts.
17. Is my payment information secure?
Yes! We partner with Stripe, ensuring PCI-DSS compliant payment processing.
20. What cybersecurity protections does Azure provide?
Microsoft Azure enforces multi-layered security, including machine learning threat detection & global compliance standards.
Privacy
1. What personal data does Proof of Life Inc. collect?
We collect name, email, account details, and financial preferences—strictly for service functionality.
2. Can I delete my account and personal data?
Yes! Users can request full data deletion under GDPR regulations at any time.
3. Does Proof of Life Inc. share my information with third parties?
No! We do not sell or share user data with third-party marketers.
4. What rights do I have over my personal data?
You have the right to access, modify, or delete your data under global privacy laws.
5. How do I manage my privacy settings?
Users can adjust visibility & sharing permissions within their account settings.
6. What happens to my data after I pass away?
Proof of Life Inc. allows users to designate trusted individuals to access their assets securely.
7. Is my data stored indefinitely?
No. Data is stored only as long as required, following retention policies aligned with privacy regulations.
8. What encryption protects my stored documents?
AES-256 encryption ensures maximum security, both for stored and shared documents.
9. Can I download all my stored assets at once?
Yes! Users can export encrypted backup files when needed.
10. Will I be notified of privacy policy updates?
Absolutely. Users will receive email and account alerts about any policy changes.